Privacy Policy

Last updated: October 22, 2026

1. Information we collect

AILUO TECHNOLOGY CO., LTD. operates Aura Chat, an adult social and voice-chat service for people aged 18 and over.

We process the account information you provide, such as your phone number, email, sign-in provider ID, nickname, birthday, gender, country or region, avatar, profile and preferences. We also process content and relationships you choose to create: messages, photos, videos, voice, files, posts, comments, follows, groups, reports and support requests.

Purchases, gifts, game activity, balances, earnings and withdrawals create transaction records. If you request a withdrawal, we process the receiving account details you enter. Apple and Google handle store payment-card details; we do not receive your complete payment-card number from them.

We process app/device identifiers, IP address, app and device information, usage events and technical diagnostics. Nearby matching uses approximate location only after you enable the feature and grant permission; coordinates are reduced to two decimal places before upload.

2. How we use information

We use this information to authenticate and secure accounts; deliver messaging, voice rooms, social and personalized matching features; process purchases, gifts and eligible withdrawals; maintain balances and transaction records; handle reports, appeals and support; prevent fraud and abuse; and improve reliability.

Public profile information and content you publish are visible to other users according to the feature and your settings. We send service notices and the reminders you enable. We do not sell personal information or use it to track you across other companies' apps and websites for advertising.

3. How we share information and use AI

We share the information necessary for the features you use with service providers, including Firebase and sign-in providers, Apple/Google stores, ZEGO communications, RevenueCat purchase services, and hosting, storage and content-delivery providers.

AI companion, translation, support assistance and room AI process relevant text, selected images and file text, audio and transcripts, nickname and preferences, recent conversations, saved memory and room interactions according to the enabled feature. This supports replies, translation, voice interaction and personalization. Relevant content may be processed through ZEGO and the configured model and speech-synthesis services. Ordinary in-app preference recommendations do not require separate AI permission.

Use the contact channels in this policy to request access to or deletion of relevant information.

We may also disclose limited information to meet legal obligations, protect people and investigate abuse, or in a business transfer subject to applicable safeguards.

4. Security

We use authentication, access controls, encrypted transmission, monitoring and other technical and organizational measures to protect information. No service can guarantee absolute security.

Keep your sign-in method secure. Do not send passwords, one-time codes or complete payment-card details in chat or support requests.

5. Data retention

We retain information only for the service and purposes described here, including account security, disputes, transaction accounting and legal obligations. The required period depends on the record and purpose; there is no single period for all information.

When information is no longer needed, we delete or de-identify it. Necessary financial, fraud-prevention, safety and audit records may remain after account deletion with use restricted to those purposes. Apple, Google and other providers manage their own records under their policies.

6. Your rights and account deletion

You can review and change profile details and permissions in the app. Depending on your location, you may also request access, correction, deletion, restriction or a copy of your personal information, or withdraw consent. We may verify that you control the account.

To delete your account, open Mine → Settings → Privacy Settings → Delete Account. Complete the account check, explicitly confirm any remaining available balances and membership rights you agree to forfeit, and re-authenticate with a linked sign-in method. The actual cooling-off period and scheduled date are shown before and after submission.

Signing in alone does not cancel deletion: you must explicitly withdraw the request while the app still permits cancellation and irreversible cleanup has not begun. After the cooling-off period, settlement and cleanup begin; frozen funds, debts or unsettled transactions can delay completion. Required financial and audit records are retained. Store subscriptions must be cancelled in the store separately.

If you cannot access the app, contact 13651112052@163.com to request help with identity verification and deletion. Stopping use or uninstalling the app does not delete your account.

7. Permissions and local storage

Camera, microphone, photos and files are used when you choose the related feature, with device permission where required. Approximate location is optional for Nearby first; we do not continuously collect location in the background. The app's social relationships do not require access to your phone address book.

You can change permissions in device settings. Refusing an optional permission disables the related feature, not unrelated functions. Local storage keeps sign-in state, language, preferences and caches needed for the app; it is not permission for cross-company advertising tracking.

8. Providers and international processing

Firebase provides authentication, analytics and crash diagnostics; Apple and Google provide sign-in and store payments; ZEGO provides messaging, voice and video; RevenueCat helps manage purchases. AI features also use configured model and speech-synthesis services to process the information described in Section 3 as needed for the feature.

Service providers may process information in other countries. We apply appropriate contractual, organizational and technical safeguards where required. External sites and providers have their own privacy policies; this policy describes our processing and does not promise that we control their independent records.

9. Adults only

Aura Chat is for adults aged 18 and over. People under 18 must not register or use the service. We prohibit child sexual abuse and exploitation.

If you believe a minor is using Aura Chat or find prohibited content, report it in the app or contact us. We will investigate and take appropriate action, including restricting accounts and deleting or de-identifying information as required.

10. Changes to this policy

We update this policy when our service or information practices change. We publish the revised policy and update the date. We provide additional notice or request consent when required; reading this policy does not replace a separate permission or consent required for a feature.

11. Contact

Data controller: AILUO TECHNOLOGY CO., LTD.
Privacy and deletion requests: 13651112052@163.com
Public policy: https://aura.whyuz.com.cn/legal/privacy/
Deletion help: https://aura.whyuz.com.cn/legal/account-deletion/

You can also use the app's feedback and reporting tools. Do not include passwords or one-time codes in your request.