Child Safety Standards
Last updated: September 2, 2026
Aura Chat, operated by AILUO TECHNOLOGY CO., LTD., has zero tolerance for child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). Aura Chat is intended only for adults aged 18 or older. These standards apply to all users and all content on Aura Chat.
Prohibited conduct and content
Users must not use Aura Chat to:
- Create, upload, share, request, distribute, promote, or store CSAM or any sexual content involving a minor.
- Groom, solicit, sexualize, exploit, traffic, threaten, blackmail, or otherwise endanger a minor.
- Facilitate contact with a minor for sexual purposes or direct users to external services for such activity.
- Impersonate a minor, misrepresent age to evade safety controls, or assist another person in violating these standards.
Reporting concerns
Users can report accounts, messages, rooms, and user-generated content through the relevant Report action in Aura Chat. Users can also block an account to stop further interaction. If you cannot use the in-app reporting tools, send the account identifier, content or room details, and the reason for concern to 13651112052@163.com. Do not download, forward, or attach suspected CSAM to an email.
If a child is in immediate danger, contact local emergency services or the appropriate law-enforcement agency in your country.
How Aura Chat responds
- Review reported content and accounts using available evidence.
- Remove prohibited content and restrict, suspend, or terminate accounts that violate these standards.
- Preserve relevant information when required for a safety investigation or lawful request.
- Report apparent CSAM and child exploitation to the appropriate child protection or law-enforcement authorities when required by applicable law.
- Cooperate with valid legal process while protecting user information as required by law.
Age and account safety
Aura Chat does not permit users under 18. We may restrict or remove an account when we reasonably believe the account belongs to a minor or is being used to endanger minors. Users should not publish private contact details, financial information, passwords, or verification codes, and should report coercion, sexual requests, or attempts to move unsafe conversations off-platform.
Appeals
A user who believes an enforcement action was made in error may contact support with the Aura ID, the action being appealed, and relevant context. Child-safety measures remain in effect while an appeal is reviewed when necessary to protect users.
Child safety contact
Child safety reports and questions:
13651112052@163.com
Developer: AILUO TECHNOLOGY CO., LTD.
App: Aura Chat (com.whyuz.chat)